Trending FAQ's, if you are looking for more you can find them here.
Why are my draft subscription products not showing on my draft invoice?
Your subscription is scheduled to activate in X days and the charges are configured to charge on subscription activation. You must provision the subscription so that it automatically activates and on activation the charges will appear on the invoice.
Why did my scheduled subscription not activate on the date I selected?
A scheduled subscription must be provisioned before it will automatically activate.
I have added new products to my plan but I can’t seem to add them to my existing subscribers?
In your catalog you must go to the plan and then the subscribers tab, from there you select the subscribers (possibly all) for which you want the new products to be available. Then you confirm which products should be add and start the job. See a detailed description of how to do this here.
I have a draft invoice with a charge that was prorated, is it too late to charge the full amount?
You can override proration on a per charge basis. Simply edit your draft invoice and turn proration on or off for the corresponding charge. See more details about working with draft invoices here.
Why does the system continue to automatically collect for charges that I have refunded back to my customer?
Our system separates refunds from reversed charges so that our clients can issue credits to their customers which could be applied to future invoices. If your intention is to return the funds back to your customer then the charge must first be reversed so that the system will make no further attempts to collect that charge. This approach gives our clients more flexibility and control. Read more about refunds here and reversals here.