With the Fusebill system, I got in and could immediately figure out what needed to go where and how to go about it.
Kevin Fitzpatrick, Director of RevOps
Fusebill definitely helps with customer satisfaction and making sure we've got that transparency with our invoicing.
Kevin Fitzpatrick, Director of RevOps
As CoConstruct scaled over the years, the needs of its customers evolved. Its growing base of building professionals was also putting a greater number of projects through the software. This growth brought billing challenges and limitations.
For years, the business used an ecommerce feature in its CRM software to bill its subscription customers. But with increasingly complex product offerings and pricing models as well as complicated taxation requirements, the team needed to find a more flexible solution to meet its current and future business needs.
CoConstruct is one of the highest-rated construction software providers on the market. This custom builder and remodeler software serves more than 5,000 residential construction firms and 100,000 building professionals in 25 countries, helping them to coordinate projects, control finances, and communicate with their clients and crews.
CoConstruct’s old billing process and its lack of catalog flexibility frequently caused pain points for the growing business. The ecommerce feature it used was unable to support multiple subscription products, and it limited the team from creating multiple subscriptions for individual customers.
Proper taxation and collections assurance were also growing concerns. These tasks required a lot of manual effort—which always carried the risk of human error. As a result, the business was leaking thousands of dollars in revenue per month.
CoConstruct was able to migrate all its customers’ subscriptions to Fusebill’s adaptive recurring billing platform within a month. Its team was also able to get up and running with the software in no time thanks to the intuitive, user-friendly functionality.
By digitally transforming its billing process, CoConstruct has dramatically reduced revenue leakage, streamlined its entire subscription billing process, and now provides its customers with more options to manage their own businesses.
With improvements to its taxation and collections processes alone, the business is recovering around $2,000 per month in revenue. It is also able to reallocate about 40 hours a month from billing-related task work to new growth initiatives. Fusebill’s automated dunning management capabilities and its integration with Avalara make this possible.
CoConstruct has gained complete catalog flexibility, enabling rapid product and pricing model adjustments as needed. The business can get creative with discounting, seamlessly migrate customers between plans, and create new plans as product innovation unfolds.
Additionally, its customers now have greater options and automation when it comes to payment, and they are able to access historic invoices in real-time.
Case studies on igniting growth with advanced recurring billing and subscription management technology.
Uberflip’s customer invoicing requirements are high volume and steadily growing. With over 1600 subscription customers and multiple subscription packages for them to choose from, their subscription management and billing requirements were becoming unmanageable with their manual process.
ClearPathGPS’ customer billing requirements are highly customized and high volume. They are a no-contract provider which means they need to prorate subscriptions to the day and there can be hundreds of plan adjustments daily. Not only is this a cumbersome process but it is a complex one that required a flexible solution.
Avionica now saves more than 30 hours a month on billing-related processes. This reclaimed time has enabled the business to focus even more on serving the needs of its customers.
instream has reduced their registration and billing process time by 80%. See how Fusebill saves them time and money allowing them to focus on other strategic areas of the business.
Customizations up the wazoo make it a flexible enough platform that it was enough to serve what we needed now, but also what we may need in the future.
It used to take us two weeks to send invoices for everybody. Now, at the turn the clock by midnight crossing to next morning, we will have sent most of the invoices.
Fusebill provides access to our Full Feature Set across ALL plans, allowing you to scale your business with complete confidence through every stage of growth.
Ignite your growth with the complete enterprise feature set available across all plans irrespective of your revenues. No nickle and diming for features you need to grow.
Fusebill’s agile software platform automates all aspects of your subscription business including provisioning, recurring billing, revenue recognition and catalog management. Its flexibility allows you to rapidly make changes to meet customer demands.