Today's subscription consumer expects flexibility and an array of options to choose from when selecting a product or service. But they also expect to have the same options and flexibility available after the selection has been made.
Business owners have been hearing these talking points for decades about the incremental cost to acquire a new customer versus keeping an existing customer, but for subscription businesses, keeping existing customers happy is paramount.
Regardless of why they are looking to make a change, you can bet that if they can’t easily get what they are looking for from you, they’re talking to your competition. The most successful organizations will be those who are nimble enough to adapt in real time to the changing needs of their individual customers. But, what if your processes don’t allow you to make changes to customer plans in real time while smoothly preserving client information? What if you can’t keep up?
Uberflip’s customer invoicing requirements are high volume and steadily growing. With over 1600 subscription customers and multiple subscription packages for them to choose from, their subscription management and billing requirements were becoming unmanageable with their manual process.
ClearPathGPS’ customer billing requirements are highly customized and high volume. They are a no-contract provider which means they need to prorate subscriptions to the day and there can be hundreds of plan adjustments daily. Not only is this a cumbersome process but it is a complex one that required a flexible solution.
instream has reduced their registration and billing process time by 80%. See how Fusebill saves them time and money allowing them to focus on other strategic areas of the business.
NonProfit Technologies (NPT) had experienced tremendous growth at an early stage, scaling their customer base by 500% within the first 2 years of business. Fusebill helped to fuel that growth by automating their billing, allowing NPT to focus on other important areas of their business.